Customer Service & Support

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You already own an HMC device and need technical support?

With our trained technicians and our service network all over Europe we are happy to assist you.

Servicehotline: +49 8633 50520 70
Service via e-mail: service@hmc-europe.com

We are in the office from Monday-Thursday: 7.00 – 12.00 a.m. │ 13.00 – 16.00 p.m., Friday: 7.00 a.m. – 14.00 p.m.

To facilitate the research for our technicians please prepare:

  • Type of unit (e.g. "autoclave HV-110")
  • Serial number of respective unit
  • Year of manufacturing
  • Information about built-in options and accessories (e.g. flexible temperature sensor, printer, etc.)
  • As far as possible a detailed description of the occurred error (What is happening? When does the error occur? Which error message is displayed? When was the last maintenance of the unit?)

We are at your side

  • Installation and commissioning of all HMC Europe autoclaves
  • Installation and commissioning of all
    HMC Europe biological safety cabinets
  • Calibration of the safety cabinets: Testing and
    adjustment of air flows (Inflow and Downflow)
    and filter test (Downflow-Filter and Exhaust-Filter) on site according to DIN EN 12469
  • One-time maintenance services
  • Regular maintenance services based on a convenient maintenance contract
  • Data log (Measurement of temperature and pressure inside the chamber of the autoclave)
  • Pressure equipment test for autoclave chambers according to BetrSichV
  • Final DGUV-3 (test for electrical safety) after every maintenance/repair
  • Support by phone for minor issues
  • On-site repairs

We are happy to assist you!

Consulting and Sales

+49 8633 50520 0
+49 8633 50520 99
info@hmc-europe.com

Customer Service and Support

+49 8633 50520 70
+49 8633 50520 99
service@hmc-europe.com